How BN Reports collects, uses and protects personal information.
Effective August 13, 2026 · Last updated August 13, 2026
BN REPORTS PRIVACY POLICY
BN Reports ("BN Reports," "we," "our," or "us") respects your privacy and is committed to protecting the Personal Information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, retain, process, and protect information when you:
This Privacy Policy applies to all BN Reports software, websites, applications, APIs, cloud services, integrations, and related products.
BN Reports develops software designed for professional property inspectors and related businesses. BN Reports is a software provider only. BN Reports does not perform home inspections, engineering services, architectural services, environmental consulting, insurance services, legal services, or municipal code enforcement.
This Privacy Policy applies to:
This Privacy Policy applies regardless of whether you access the Services from Canada, the United States, or another jurisdiction.
For purposes of this Privacy Policy: Account means your BN Reports account. Customer means the business or individual purchasing the Services. Customer Data means information uploaded into the Services by Customers. Inspection Report means reports created using BN Reports. Personal Information means information relating to an identifiable individual, including "personal information," "personal data," or similar terms under applicable privacy laws. Services means all BN Reports software, websites, mobile applications, cloud services, APIs, AI functionality, and related services.
Depending upon how you interact with BN Reports, we may collect the following categories of information.
When creating an account we may collect:
Where applicable we may collect:
Customers may upload:
Customers remain the owners of this information.
Depending on how Customers use BN Reports, uploaded information may include:
BN Reports processes this information on behalf of Customers.
Payments are processed by third-party payment processors. BN Reports generally does not store complete payment card numbers. Payment processors may collect:
When contacting support we may collect:
When using our Services we may automatically collect technical information.
Including:
Including:
Including:
We may collect:
BN Reports may use Personal Information for the following purposes.
Including:
Including:
Including:
Where permitted by law we may use information to:
Users may unsubscribe at any time using the unsubscribe link included in marketing emails or by adjusting communication preferences within their account.
Including:
Depending on applicable law, BN Reports processes Personal Information based upon one or more lawful grounds. These may include:
legislation. Where consent is required, users may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect the availability of certain Services or features.
BN Reports may offer Artificial Intelligence ("AI") features to assist Customers with:
AI features are designed to assist Customers and do not replace professional judgment.
Depending on the AI feature used, BN Reports may process:
Customers remain solely responsible for:
BN Reports does not guarantee the accuracy, completeness, or suitability of AI-generated content.
Certain AI functionality may be provided through trusted third-party AI service providers. Only the information reasonably necessary to perform the requested AI function may be transmitted to such providers. BN Reports requires its service providers to maintain appropriate contractual safeguards regarding confidentiality and security.
BN Reports may use aggregated and de-identified information to improve software functionality, security, AI performance, and product development. BN Reports does not use identifiable Customer Data to train publicly available AI models without the Customer's authorization.
BN Reports may implement safeguards designed to reduce misuse of AI features, including rate limits, monitoring for abuse, and content moderation where appropriate.
BN Reports uses cookies and similar technologies to improve website functionality, security, and user experience. Cookies are small text files stored on your device.
We may use:
Cookies may be used to:
Most web browsers allow users to:
Disabling certain cookies may affect functionality.
BN Reports may use analytics tools to better understand how the Services are used.
Analytics information may include:
Analytics help BN Reports:
Analytics are frequently aggregated or de-identified before being used for reporting, business intelligence, and product planning.
BN Reports does not sell Personal Information. We may disclose Personal Information only as described below.
We may share information with trusted third-party providers that assist with:
BN Reports may disclose information where required by:
Where legally permitted, we will use commercially reasonable efforts to notify the affected Customer before disclosure.
If BN Reports undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, Customer information may be transferred as part of that transaction, subject to applicable legal obligations.
We may disclose information where reasonably necessary to:
Customer Data may be stored or processed in Canada, the United States, or other jurisdictions where BN Reports or its service providers operate. By using the Services, Customers acknowledge that Personal Information may be transferred across provincial, state, or international borders where permitted by Applicable Law. BN Reports takes commercially reasonable measures to ensure transferred information remains appropriately protected.
BN Reports maintains commercially reasonable administrative, physical, and technical safeguards designed to protect Personal Information. These safeguards may include:
Although BN Reports takes reasonable measures to protect Personal Information, no electronic transmission or storage system can be guaranteed to be completely secure.
BN Reports retains Personal Information only for as long as reasonably necessary to:
Following expiration of applicable retention periods, Personal Information may be securely deleted, anonymized, or de-identified in accordance with our Data Retention Policy.
Subject to Applicable Law, individuals may have the right to:
BN Reports may request reasonable verification of identity before responding to privacy requests. Certain requests may be limited where BN Reports is legally required or permitted to retain information, including for fraud prevention, contractual obligations, legal claims, or regulatory compliance.
BN Reports is committed to complying with applicable Canadian privacy legislation, including:
Information.
Subject to Applicable Law, individuals may request confirmation of whether BN Reports processes their Personal Information and may request access to such information. BN Reports may verify identity before responding.
Individuals may request correction of inaccurate or incomplete Personal Information. Where appropriate, BN Reports will update records within a reasonable period.
Where processing is based upon consent, individuals may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal of consent may limit access to certain Services.
Individuals who believe BN Reports has improperly handled Personal Information may contact BN Reports directly. Where required by Applicable Law, individuals may also submit complaints to the appropriate Canadian privacy regulator.
Residents of certain U.S. states may possess additional privacy rights under applicable state privacy legislation. Rights available depend upon the individual's state of residence and Applicable Law.
Where applicable, individuals may have the right to:
BN Reports may require reasonable verification before processing privacy requests.
BN Reports will not unlawfully discriminate against individuals for exercising applicable privacy rights.
BN Reports is intended for business users and is not directed toward children. BN Reports does not knowingly collect Personal Information from individuals under the age required by Applicable Law to provide valid consent without appropriate authorization. If BN Reports becomes aware that Personal Information has been collected from a child in violation of Applicable Law, BN Reports will use commercially reasonable efforts to delete such information. Parents or guardians believing their child has provided Personal Information may contact BN Reports using the contact information provided in this Privacy Policy.
The Services may contain links to third-party websites, software, integrations, or applications. BN Reports does not control the privacy practices of third parties. Customers are encouraged to review the privacy policies of any third-party services they choose to use. BN Reports is not responsible for the privacy, security, or content of third-party websites or services.
Where permitted by Applicable Law, BN Reports may send:
Recipients may unsubscribe from marketing communications at any time by:
Operational emails relating to billing, security, legal notices, account administration, or Service availability may continue even if marketing communications are declined.
If BN Reports becomes aware of a confirmed Security Incident affecting Personal Information, BN Reports will investigate the incident and take commercially reasonable steps to:
Notification of a Security Incident does not constitute an admission of fault or liability.
BN Reports may update this Privacy Policy from time to time to reflect:
Material changes may be communicated through:
Continued use of the Services following the effective date of an updated Privacy Policy constitutes acknowledgment of the revised Privacy Policy where permitted by Applicable Law.
Questions regarding this Privacy Policy or requests concerning Personal Information may be directed to BN Reports using the contact information published on the BN Reports website. Where BN Reports appoints a Privacy Officer or Data Protection Contact, the applicable contact information will be made available through the website.
The parties acknowledge that they have expressly requested that this Privacy Policy and all related documents be drafted in the English language. Les parties reconnaissent avoir expressément demandé que la présente politique de confidentialité ainsi que tous les documents qui s'y rattachent soient rédigés en langue anglaise.
This Privacy Policy becomes effective on the Effective Date stated above.
This Privacy Policy forms part of the contractual relationship between BN Reports and its Customers. In the event of a conflict between this Privacy Policy and the BN Reports Master Subscription Agreement regarding contractual obligations, the Master Subscription Agreement shall govern unless Applicable Law requires otherwise.
If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
BN Reports reserves all rights not expressly limited by this Privacy Policy.
This Privacy Policy constitutes the complete Privacy Policy of BN Reports and supersedes all prior versions relating to the collection, use, disclosure, and protection of Personal Information.
Questions regarding this Privacy Policy may be submitted through the official BN Reports support channels. End of Privacy Policy Suggested Additions for Maximum Legal Protection For a commercial SaaS platform like BN Reports serving customers in Canada and the U.S., I also recommend including the following appendices or standalone documents:
analytics providers, email providers, etc.), maintained and updated as vendors change.
encryption, access controls, backups, logging, vulnerability management, and incident response.
logs, support tickets, billing records, backups, and deleted data.
correction, deletion, portability, or complaint requests and expected response timelines. Including these appendices strengthens transparency, simplifies enterprise procurement reviews, and supports compliance with Canadian and U.S. privacy requirements.