How BN Reports uses artificial intelligence, and its limits.
Effective [October 28, 2025] · Last updated [June 15, 2026]
BN REPORTS AI USAGE & TRANSPARENCY POLICY
This AI Usage & Transparency Policy ("AI Policy") governs the use of Artificial Intelligence ("AI") features provided through BN Reports' software, websites, mobile applications, APIs, and related services (collectively, the "Services"). This Policy forms part of the BN Reports Master Subscription Agreement ("MSA"), Privacy Policy, and Acceptable Use Policy.
The purpose of this AI Policy is to provide Customers with a clear understanding of how Artificial Intelligence is incorporated into the Services, the limitations of AI-generated content, and the respective responsibilities of BN Reports and its Customers.
This Policy is designed to:
This Policy applies to all AI-powered functionality offered by BN Reports, including future AI features introduced after the Effective Date.
BN Reports provides software tools only. BN Reports does not provide engineering opinions, home inspection services, legal advice, building code interpretation, or other professional services through its AI features.
This Policy supplements, and should be read together with, the Master Subscription Agreement, Privacy Policy, Acceptable Use Policy, and any applicable subscription or enterprise agreements. In the event of a conflict, the Master Subscription Agreement shall govern unless Applicable Law requires otherwise.
Depending on the Customer's subscription plan, AI functionality may include:
AI features are intended to improve efficiency, consistency, productivity, and documentation quality. AI is designed to assist qualified inspectors—not replace them.
BN Reports may improve, modify, replace, or discontinue AI features at any time as technology evolves.
Certain AI features may:
Certain AI functionality may be designated as Beta, Preview, Experimental, or Early Access and may be subject to separate terms.
Customers remain solely responsible for exercising their own professional judgment. AI output must never replace the inspector's independent observations, expertise, experience, or decision-making.
Customers shall review, verify, edit, and approve all AI-generated content before:
Customers acknowledge that AI may:
The Customer—not BN Reports—is solely responsible for:
Customers remain responsible for complying with:
To provide AI functionality, BN Reports may process information submitted by Customers, including:
BN Reports processes only the information reasonably necessary to perform the AI function requested by the Customer.
Customer Data submitted to AI features is handled in accordance with the BN Reports Privacy Policy and applicable confidentiality obligations.
Certain AI features may rely on trusted third-party providers. Where third-party AI providers are used, BN Reports requires commercially reasonable contractual safeguards designed to protect Customer Data and maintain confidentiality.
By using AI features, Customers authorize BN Reports to process submitted information as reasonably necessary to provide the requested AI functionality.
BN Reports implements commercially reasonable administrative, physical, and technical safeguards designed to protect Customer Data during AI processing. No electronic system can guarantee absolute security.
AI-generated content may contain errors, omissions, inaccuracies, outdated information, or misleading statements. BN Reports makes no representation or warranty regarding the accuracy, completeness, reliability, or suitability of AI-generated output.
AI is intended solely as an assistive productivity tool. AI does not:
Artificial Intelligence systems may occasionally generate incorrect or fabricated information ("hallucinations"). Customers must independently verify all AI-generated output before relying upon it.
AI-generated content does not constitute:
Customers acknowledge that they use AI-generated content at their own discretion and risk. Reliance on AI output without appropriate professional review is solely the responsibility of the Customer.
Except as expressly provided in the Master Subscription Agreement, Customers retain all right, title, and interest in and to:
BN Reports does not acquire ownership of Customer Data by providing AI functionality.
Subject to Applicable Law and the rights of any third-party licensors, Customers own the final AI-generated output that is incorporated into their reports, documents, or communications, provided such output is reviewed, edited, and accepted by the Customer.
BN Reports retains exclusive ownership of:
Nothing in this Policy transfers ownership of BN Reports' intellectual property.
Customers may voluntarily provide suggestions, comments, recommendations, or feedback regarding AI features. Unless otherwise agreed in writing, BN Reports may use such feedback without restriction or obligation to compensate the Customer.
BN Reports retains ownership of all improvements, enhancements, updates, modifications, and future AI developments, regardless of whether such improvements were inspired by Customer feedback.
Customers shall use AI features only for lawful and legitimate business purposes consistent with this Policy, the Acceptable Use Policy, the Master Subscription Agreement, and Applicable Law.
Examples of appropriate AI use include:
All AI-generated content must be reviewed by a qualified individual before being relied upon or shared externally. Customers shall not use AI output without appropriate human oversight.
Customers should not knowingly represent AI-generated content as having been independently verified unless such verification has actually occurred.
Customers shall use AI in a manner that promotes fairness, honesty, professionalism, and compliance with applicable laws and industry standards.
Customers shall not use AI features to:
functionality where prohibited by the Master Subscription Agreement; or
Customers remain solely responsible for all prompts submitted to AI features and for all resulting content they choose to use.
BN Reports may monitor AI usage for operational, security, fraud prevention, performance optimization, billing verification, and compliance purposes in accordance with the Privacy Policy and Applicable Law.
BN Reports may use automated or manual methods to detect:
Where BN Reports reasonably suspects misuse of AI features, it may investigate such activity using logs, audit records, authentication records, system activity, and other information reasonably necessary to protect the Services.
Where a violation is reasonably believed to have occurred, BN Reports may:
BN Reports may maintain logs relating to AI usage, prompts, authentication events, and system activity for security, troubleshooting, compliance, billing, and product improvement purposes, subject to the Privacy Policy and Applicable Law.
Artificial Intelligence systems may produce biased, incomplete, inconsistent, or inaccurate responses due to limitations in training data, statistical modeling, or contextual interpretation.
BN Reports does not warrant that AI-generated content will be free from bias, error, or unintended outcomes.
Customers are responsible for identifying and correcting any:
Customers agree to use AI responsibly and shall not intentionally employ AI to deceive, discriminate against, harass, or unfairly disadvantage any person or organization.
BN Reports may periodically improve AI systems to reduce inaccuracies, improve consistency, enhance usability, and promote responsible AI practices.
BN Reports maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer Data processed through AI features. Such safeguards may include:
Customers remain responsible for safeguarding confidential information before submitting it to AI features and should avoid including sensitive information that is not necessary for the requested AI task.
Information processed through AI features shall be handled in accordance with the Master Subscription Agreement, Privacy Policy, and any applicable confidentiality obligations.
If BN Reports becomes aware of a confirmed security incident affecting AI systems that involves Customer Data, BN Reports will respond in accordance with its Incident Response procedures, Privacy Policy, and Applicable Law.
While BN Reports employs commercially reasonable safeguards, no technology, network, or electronic storage system can be guaranteed to be completely secure. Customers acknowledge and accept the inherent risks associated with electronic data transmission and cloud-based services.
Customers shall use AI features in compliance with all applicable federal, provincial, state, territorial, local, and international laws, regulations, professional standards, and regulatory requirements governing their business activities.
Nothing within the Services or AI functionality relieves Customers of their obligation to comply with:
Customers are responsible for ensuring that any Personal Information submitted to AI features is collected, used, disclosed, and processed in accordance with Applicable Law, including obtaining any required consents. BN Reports processes Customer Data in accordance with the Privacy Policy and applicable contractual obligations.
Customers shall not use AI features in violation of applicable export control laws, trade sanctions, embargoes, or other restrictions imposed by Canada, the United States, or other applicable jurisdictions.
Where legally required, BN Reports may respond to lawful requests from courts, regulators, or governmental authorities in accordance with Applicable Law, the Privacy Policy, and the Master Subscription Agreement.
Unless expressly stated in writing, the availability or use of AI features does not constitute certification, approval, endorsement, or compliance with any governmental authority, regulatory body, licensing organization, insurance provider, or professional association.
BN Reports reserves the right to amend, replace, supplement, or discontinue this AI Policy at any time to reflect:
Where a material change is made, BN Reports may provide notice through:
Unless otherwise stated, revisions become effective on the Effective Date identified in the updated Policy. Continued use of AI features following the effective date constitutes acceptance of the revised Policy to the extent permitted by Applicable Law.
Customers are responsible for periodically reviewing this AI Policy to remain informed regarding their rights and obligations.
In the event of a conflict between this AI Policy and the Master Subscription Agreement, the Master Subscription Agreement shall prevail unless Applicable Law requires otherwise.
Questions regarding this AI Policy or the operation of AI features may be directed to BN Reports through the official support channels published on the BN Reports website.
Customers are encouraged to promptly report:
BN Reports welcomes suggestions regarding AI improvements, feature requests, usability enhancements, and responsible AI practices. Submission of feedback does not create any obligation for BN Reports to implement the suggested changes or provide compensation.
BN Reports will use commercially reasonable efforts to review AI-related inquiries in a timely manner; however, response times may vary depending on the nature, complexity, and urgency of the matter.
This AI Usage & Transparency Policy constitutes the complete policy governing the use of AI functionality provided through the Services and supersedes any prior AI-specific policies issued by BN Reports.
This AI Policy forms part of and is incorporated into:
Customers agree to comply with all applicable agreements when accessing or using AI features.
If any provision of this AI Policy is determined to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Failure by BN Reports to enforce any provision of this AI Policy shall not constitute a waiver of that provision or any other right available under contract or Applicable Law.
This AI Policy shall be governed by and interpreted in accordance with the governing law provisions set out in the Master Subscription Agreement.
BN Reports reserves all rights, remedies, protections, and defenses available under:
Nothing in this AI Policy limits any legal or equitable remedy available to BN Reports.
The parties acknowledge that they have expressly requested that this AI Usage & Transparency Policy and all related documents be drafted in the English language. Les parties reconnaissent avoir expressément demandé que la présente Politique d'utilisation et de transparence de l'intelligence artificielle ainsi que tous les documents qui s'y rattachent soient rédigés en langue anglaise.
This AI Usage & Transparency Policy becomes effective on the Effective Date stated above and remains in effect until amended or replaced by BN Reports.
By accessing or using any AI feature offered through the Services, Customers and Authorized Users acknowledge that they have read, understood, and agree to be bound by this AI Usage & Transparency Policy.