Cookie Policy

1.1 Purpose

The purpose of this Policy is to explain:

• what cookies are;
• how BN Reports uses cookies and similar technologies;
• the types of cookies used;
• how Customers can manage cookie preferences; and
• how cookies support the functionality, security, and performance of the Services.

1.2 Commitment to Transparency

BN Reports is committed to providing clear and transparent information regarding the technologies used to collect information while Customers interact with the Services. This Policy should be read together with the BN Reports Privacy Policy, which explains how Personal Information is collected, used, disclosed, retained, and protected.

1.3 Scope

This Policy applies to all users of:

• BNReports.com;
• BN Reports web applications;
• BN Reports mobile applications;
• Customer portals;
• APIs;
• cloud-hosted software;
• AI-powered features; and
• any future online services operated by BN Reports.

1.4 Compliance

BN Reports uses cookies and similar technologies in accordance with Applicable Law, including applicable Canadian, United States, and other privacy laws where the Services are offered.

1.5 Changes to Cookie Technologies

As technology evolves, BN Reports may introduce new technologies that perform functions similar to cookies. References to "cookies" within this Policy include comparable tracking and storage technologies unless otherwise indicated.

2.1 Cookies

Cookies are small text files placed on a user's computer, tablet, smartphone, or other device when visiting a website or using online services. Cookies allow websites and applications to recognize devices, remember preferences, improve functionality, and enhance the user experience.

2.2 Similar Technologies

BN Reports may also use technologies similar to cookies, including:

• local storage;
• session storage;
• device identifiers;
• authentication tokens;
• software development kits (SDKs);
• web beacons;
• tracking pixels; and
• similar technologies used to support the Services.

2.3 Session Cookies

Session cookies are temporary cookies that remain on a device only while a browser session is active. They are generally deleted when the browser is closed. Session cookies may be used for:

• maintaining login sessions;
• navigating between pages;
• security verification;
• temporary authentication; and
• transaction integrity.

2.4 Persistent Cookies

Persistent cookies remain stored on a device until they expire or are deleted by the user. Persistent cookies may be used to:

• remember preferences;
• recognize returning users;
• retain language settings;
• remember dashboard configurations;
• improve usability; and
• enhance future visits.

2.5 First-Party Cookies

First-party cookies are placed directly by BN Reports and are generally used to operate, secure, and improve the Services.

2.6 Third-Party Cookies

Third-party cookies may be placed by trusted service providers that support the operation of the Services, such as analytics providers, payment processors, customer support platforms, or embedded services.

The use of third-party cookies is governed by the privacy practices and policies of the applicable third party.

3.1 Essential Cookies

Essential cookies are necessary for the operation of the Services. These cookies may:

• authenticate users;
• maintain secure sessions;
• enable account logins;
• support navigation;
• process transactions;
• balance server traffic; and
• provide core application functionality.

The Services cannot function properly without these cookies.

3.2 Authentication Cookies

Authentication cookies help identify authorized users and maintain secure access after login. These cookies may be used to:

• validate user sessions;
• reduce repeated logins;
• maintain administrator sessions;
• authenticate enterprise users; and
• support secure account management.

3.3 Security Cookies

Security cookies assist in protecting Customers and the Services by helping to:

• detect fraudulent activity;
• identify suspicious login attempts;
• prevent unauthorized access;
• support multi-factor authentication;
• protect AI services;
• reduce account hijacking; and
• maintain platform security.

3.4 Functional Cookies

Functional cookies remember user preferences and improve the usability of the Services. These cookies may remember:

• language preferences;
• display settings;
• dashboard layouts;
• inspection workflow preferences;
• report configuration settings;
• saved filters; and
• user interface preferences.

4.1 Authentication

Cookies help verify user identity and maintain secure authenticated sessions.

4.2 Security

Cookies assist in protecting Accounts by helping detect:

• fraudulent logins;
• suspicious activity;
• session hijacking;
• credential misuse;
• brute-force attacks; and
• unauthorized access attempts.

4.3 Performance

Cookies improve system performance by helping:

• reduce page loading times;
• optimize application responsiveness;
• balance server requests;
• improve cloud performance; and
• enhance platform reliability.

4.4 User Experience

Cookies enable BN Reports to remember user preferences, personalize the experience, and provide consistent functionality across sessions and devices where applicable.

4.5 AI Functionality

Certain AI-powered features may rely on temporary authentication tokens, session management, or similar technologies to securely process Customer requests and deliver AI-generated functionality efficiently.

4.6 Analytics and Improvement

Where permitted by Applicable Law, BN Reports may use cookies to better understand how Customers use the Services in order to:

• improve existing features;
• identify software issues;
• enhance AI functionality;
• measure feature adoption;
• optimize workflows;
• improve usability; and
• develop future products and services.

5.1 Third-Party Services

BN Reports may use trusted third-party service providers to support the operation, security, functionality, and performance of the Services.

These providers may use cookies or similar technologies in connection with the services they provide to BN Reports.

5.2 Categories of Third-Party Providers

Depending on the Services used, third-party providers may include:

• cloud hosting providers;
• payment processors;
• customer support platforms;
• analytics providers;
• Artificial Intelligence service providers;
• email delivery providers;
• authentication providers;
• content delivery networks (CDNs);
• security and fraud detection providers;
• video or document hosting services; and
• enterprise identity providers.

5.3 Independent Privacy Practices

Third-party providers operate under their own privacy policies and terms of service. BN Reports does not control the cookies or tracking technologies used by independent third parties and encourages Customers to review the applicable privacy policies of those providers.

5.4 Embedded Content

Certain portions of the Services may display embedded content or integrate with third-party applications. Such integrations may place their own cookies or use similar technologies necessary for the functionality of those services.

5.5 Future Integrations

BN Reports may add or remove third-party integrations as the Services evolve. This Cookie Policy applies to the categories of technologies used rather than any specific third- party provider.

6.1 Customer Choice

Most web browsers allow users to:

• view cookies;
• delete cookies;
• block cookies;
• restrict cookies;
• receive notifications before cookies are stored; or
• configure browser-specific cookie preferences.

6.2 Browser Controls

Cookie settings may generally be managed through the settings or preferences menu of the browser or device used to access the Services. BN Reports does not control the availability or functionality of browser-based cookie management tools.

6.3 Effect of Disabling Cookies

Disabling certain cookies may reduce or prevent the functionality of portions of the Services. Examples may include:

• inability to remain signed in;
• repeated authentication requests;
• unavailable AI features;
• loss of saved preferences;
• reduced dashboard functionality;
• interrupted workflows;
• impaired report generation; or
• decreased platform performance.

6.4 Essential Cookies

Certain essential cookies are necessary for the operation, security, and reliability of the Services and generally cannot be disabled without affecting core functionality.

6.5 Consent Preferences

Where Applicable Law requires consent for non-essential cookies, BN Reports may provide Customers with the ability to manage cookie preferences through a consent management tool or similar mechanism.

7.1 Mobile Technologies

BN Reports mobile applications may use technologies similar to cookies, including:

• local storage;
• secure authentication tokens;
• device identifiers;
• encrypted application storage;
• session identifiers; and
• software development kits (SDKs).

7.2 Purpose

These technologies may be used to:

• authenticate users;
• maintain secure sessions;
• synchronize inspection data;
• remember user preferences;
• improve application performance;
• facilitate offline functionality where available; and
• enhance security.

7.3 Push Notifications

Where enabled by the Customer, BN Reports may use device settings to deliver application notifications relating to:

• appointments;
• inspection updates;
• security alerts;
• billing notifications;
• system announcements; and
• other account-related communications.

Customers may modify notification preferences through their device settings or application preferences.

8.1 Analytics

BN Reports may use cookies and similar technologies to understand how Customers interact with the Services. Analytics information may include:

• pages visited;
• features accessed;
• session duration;
• browser type;
• operating system;
• approximate geographic region;
• application performance;
• device type; and
• usage statistics.

8.2 Purpose

Analytics help BN Reports:

• improve software performance;
• enhance usability;
• identify software defects;
• improve AI functionality;
• optimize workflows;
• evaluate feature adoption;
• improve customer experience; and
• support future product development.

8.3 Aggregated Information

Analytics data may be aggregated, anonymized, or de-identified where appropriate before being used for reporting, business intelligence, or product improvement.

8.4 No Sale of Analytics Data

BN Reports does not sell Personal Information collected through analytics technologies.

9.1 Purpose

Security-related cookies and similar technologies help protect both Customers and the Services from unauthorized access and malicious activity.

9.2 Security Functions

Security cookies may assist in:

• verifying authenticated sessions;
• detecting suspicious login attempts;
• identifying credential theft;
• preventing session hijacking;
• supporting multi-factor authentication;
• protecting AI functionality;
• detecting unusual account activity;
• preventing fraud; and
• improving platform security.

9.3 Security Monitoring

BN Reports may use cookies together with authentication logs, security monitoring tools, and audit records to identify potential threats to the Services.

9.4 Fraud Prevention

Security technologies may be used to reduce:

• account compromise;
• automated attacks;
• credential stuffing;
• brute-force attacks;
• unauthorized API access;
• abusive AI usage; and
• other fraudulent activities.

10.1 Enterprise Authentication

Enterprise Customers may use authentication technologies such as:

• Single Sign-On (SSO);
• enterprise identity providers;
• organization-specific authentication tokens;
• federated identity systems; and
• administrator-controlled login systems.

10.2 Organization Administration

Cookies and similar technologies may be used to:

• identify organization administrators;
• maintain administrative sessions;
• manage organization permissions;
• support team management;
• authenticate Authorized Users; and
• enforce organization-level security controls.

10.3 Enterprise Security

Enterprise deployments may include additional authentication, monitoring, or security controls based on the Customer's subscription or separately negotiated agreements.

10.4 Customer Responsibility

Enterprise Customers remain responsible for managing user access, authentication policies, and internal security practices within their organizations.

10.5 Organizational Policies

Customers using enterprise identity providers or organization-managed authentication systems remain responsible for complying with their own internal security and privacy policies in addition to this Cookie Policy.

11.1 Right to Modify

BN Reports reserves the right to amend, revise, replace, supplement, or discontinue this Cookie Policy at any time to reflect:

• changes in Applicable Law;
• new privacy requirements;
• technological advancements;
• changes to browser technologies;
• improvements to the Services;
• new product features;
• changes to third-party providers;
• cybersecurity developments; or
• other legitimate business or operational needs.

11.2 Notice of Material Changes

Where a material change is made to this Cookie Policy, BN Reports may provide notice through one or more of the following methods:

• email notification;
• in-application notifications;
• customer dashboard announcements;
• website notices;
• account communications; or
• any other commercially reasonable method.

Failure to receive or review such notice does not invalidate the effectiveness of the updated Cookie Policy where notice has been provided in a commercially reasonable manner.

11.3 Effective Date

Unless otherwise stated, amendments become effective on the Effective Date identified in the revised Cookie Policy. Continued use of the Services after the effective date constitutes acknowledgment and acceptance of the updated Cookie Policy to the extent permitted by Applicable Law.

11.4 Customer Responsibility

Customers are responsible for periodically reviewing this Cookie Policy to remain informed about how BN Reports uses cookies and similar technologies.

11.5 Relationship to Other Agreements

This Cookie Policy should be read together with the:

• BN Reports Master Subscription Agreement;
• Privacy Policy;
• Acceptable Use Policy;
• AI Usage & Transparency Policy;
• Terms of Use; and
• any applicable subscription or enterprise agreements.

Where a conflict exists, the Master Subscription Agreement shall govern unless Applicable Law requires otherwise.

12.1 Questions

Questions regarding this Cookie Policy or the use of cookies and similar technologies may be submitted through the official BN Reports support channels listed on the BN Reports website.

12.2 Privacy Requests

Requests relating to:

• cookie preferences;
• Personal Information;
• access requests;
• correction requests;
• deletion requests;
• consent withdrawal;
• privacy complaints; or
• other data protection inquiries,

should be submitted in accordance with the BN Reports Privacy Policy using the designated privacy contact or support channels.

12.3 Technical Support

Customers experiencing issues related to authentication, session management, browser compatibility, or cookie functionality may contact BN Reports Customer Support for assistance.

12.4 Response Times

BN Reports will use commercially reasonable efforts to respond to cookie and privacy-related inquiries within a reasonable timeframe, subject to the complexity of the request and Applicable Law.

12.5 Privacy Officer

Where required by Applicable Law, BN Reports will designate a Privacy Officer or other responsible individual to oversee privacy compliance. Contact details, if applicable, will be made available on the BN Reports website.

13.1 Entire Cookie Policy

This Cookie Policy constitutes the complete Cookie Policy governing the use of cookies and similar technologies by BN Reports and supersedes all previous cookie policies relating to the Services.

13.2 Severability

If any provision of this Cookie Policy is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 No Waiver

Failure by BN Reports to enforce any provision of this Cookie Policy shall not constitute a waiver of that provision or of any other rights available under contract or Applicable Law.

13.4 Assignment

Customers may not assign or transfer any rights or obligations under this Cookie Policy without the prior written consent of BN Reports. BN Reports may assign this Cookie Policy in connection with a merger, acquisition, corporate reorganization, financing transaction, sale of assets, or by operation of law.

13.5 Governing Law

This Cookie Policy shall be governed by and interpreted in accordance with the governing law provisions contained in the BN Reports Master Subscription Agreement.

13.6 Reservation of Rights

BN Reports reserves all rights, remedies, protections, and defenses available under:

• the Master Subscription Agreement;
• Applicable Law;
• privacy legislation;
• intellectual property laws;
• contract law; and
• equitable principles.

Nothing in this Cookie Policy limits any legal or equitable remedy available to BN Reports.

13.7 Language

The parties acknowledge that they have expressly requested that this Cookie Policy and all related documents be drafted in the English language. Les parties reconnaissent avoir expressément demandé que la présente Politique relative aux témoins (cookies) ainsi que tous les documents qui s'y rattachent soient rédigés en langue anglaise.

13.8 Effective Date

This Cookie Policy becomes effective on the Effective Date stated above and remains in effect until amended or replaced by BN Reports.

13.9 Acceptance

By accessing or using the Services, Customers acknowledge that they have read, understood, and agree to the use of cookies and similar technologies as described in this Cookie Policy, subject to any consent requirements or choices available under Applicable Law.

13.10 Consent Management

Where Applicable Law requires consent for non-essential cookies or similar technologies, BN Reports will provide a mechanism for users to grant, refuse, or withdraw consent. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn but may limit the availability or functionality of certain non-essential features of the Services.